Managing Conflict

This e-learning Short Course in Managing Conflict is designed to equip your organisation with the skills and confidence to effectively handle conflict situations.

Learners on the course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types. It will equip learner’s with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behaviour. The course also covers the various models and techniques that can be utilised to effectively manage conflict and provides learners with an awareness of the potential damage conflict can cause.

Areas Covered:

• What is workplace conflict?
• Responses to conflict
• Cultural differences
• Different ego types
• Breakdowns in communication
• The behavioural cycle
• The PEACE model
• Conflict with customers
• The HEAT technique
• Patterns of behaviour
• Distance zones
• Physical conflict warning and danger zones
• Impact factors
• The BAP strategy

Prerequisites: No prior knowledge needed.

Typical Duration: 20 - 40 minutes

Certification: Learners will receive a e-learning completion certificate, which is downloadable upon successfully finishing the course.

Cost £20                    Awarding body: Highfield

Upon purchasing the course, you will be re-directed to our online learning platform to conduct your training.