Level 2 Customer Service Skills

Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.  From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.

Areas Covered:

• Customer service principles
• Customers’ needs and expectations
• Behaviour and interpersonal skills
• Responding to problems or complaints

Prerequisites: No prior knowledge needed.

Typical Duration: 1 - 2 hours.

Certification: Learners will receive a e-learning completion certificate, which is downloadable upon successfully finishing the course.

Cost £35                     Awarding body: Highfield

Upon purchasing the course, you will be re-directed to our online learning platform to conduct your training.